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UP Global Sourcing UK Ltd.,
UK. Manchester OL9 0DD.
Germany. 51149 Köln.
If this product does not reach you in an acceptable condition please contact our Customer Services
Department at customercare@upgs.com
Please have your delivery note to hand as details from it will be required.
If you wish to return this product please return it to the retailer from where it was purchased with
your receipt (subject to their terms and conditions).
Guarantee
All products purchased as new carry a manufacturer’s guarantee; the time period of the guarantee
will vary dependent upon the product. Where reasonable proof of purchase can be provided, Petra
will provide a standard 12 month guarantee with the retailer from the date of purchase. This is
only applicable when products have been used as instructed for their intended, domestic use. Any
misuse or dismantling of products will invalidate any guarantee.
Under the guarantee, we undertake to repair or replace free of any charge any parts found to
be defective. In the event that we cannot provide an exact replacement, a similar product will
be offered or the cost refunded. Any damages from daily wear and tear are not covered by this
guarantee, nor are consumables such as plugs, fuses etc.
Please note that the above terms and conditions may be updated from time to time and we
therefore recommend that you check these each time you revisit the website.
Nothing in this guarantee or in the instructions relating to this product excludes, restricts or
otherwise affects your statutory rights.
Disposal of Waste Batteries and Electrical and Electronic Equipment
This symbol on the product, its batteries or its packaging means that this product and any batteries it contains must not be
disposed of with household waste. Instead, it is the user’s responsibility to hand this over to an applicable collection point for
the recycling of batteries and electrical and electronic equipment. This separate collection and recycling will help to conserve
natural resources and prevent potential negative consequences for human health and the environment due to the possible
presence of hazardous substances in batteries and electrical and electronic equipment, which could be caused by
inappropriate disposal. Some retailers provide take-back services which allow the user to return exhausted equipment for appropriate
disposal. It is the user’s responsibility to delete any data on electrical and electronic equipment prior to disposal. For more
information about where to drop batteries, electrical and electronic waste off, please contact the local city/municipality ofce,
household waste disposal service, or the retailer.
7


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