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Helpful Hints
Cannot save scan results to your device.
Check if the storage memory of your device is full.
Check if the Scanner and the mobile device have a low power. Charge them to a full power capacity.
On the Apple device, a message ‘iScan Air Would Like to Access Your Photos’ appears after pressing SAVE
button.
This is a privacy settings requested by your device. Press ‘OK’ button in order to save images to your device. If
you select ‘Don’t Allow’, no image will be saved, and you will get an error message for the next scan. Follow on-
screen instructions to solve the problem: select Settings > Privacy > Photos > iScan Air > "ON".
Scan result is poor.
Please clean the Scanner’s rollers and lens. If image quality is not improved, then please perform calibration
procedures.
Do not use the Photo Sleeve when the photo is laminated.
Cannot feed 'the paper.
Remove the photo/document from the feed slot and insert it again.
Check if the paper thickness is exceeded the limit. Acceptable scan thickness is 0.08~0.6mm(with supplied
Photo Sleeve).
Do not scan more than one page at a time; otherwise the extra pages may not feed properly.
19


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