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Helpful Hints
Scanner does not turn on.
Check if the POWER button is pressed on.
Check if Scanner’s battery has drained and no power is available.
Scanner cannot connect to your device.
Try moving Scanner closer to your device. The effective wireless transmission range is 60~100 feet
(18~30m) unobstructed.
It’s strongly recommended to disable the Bluetooth function on your mobile device before connecting the
scanner, as Bluetooth transmissions can interfere with the Wi-Fi signals.
Make sure the
LED indicator of the Scanner is flashing blue.
Check that the network name on your device is matched to the Scanner. (See p.9)
Check if the Scanner is being used by another user, please wait and try again later.
Some Android devices have a problem connecting to Scanner.
Some Android devices do not allow for both a Wi-Fi connection and a mobile data connection at the same time.
Go to Settings > Wi-Fi > Menu > Advanced, then untick “Auto Network Switch”.
Can't nd the Scanner from Mac or PC
Disable the “Internet sharing” on your Mac or PC device when it is enabled, then connect to the scanner again.
No output from Scanner.
Check if connection and/or communication errors occurred while scanning. Restart your Scanner and try again.
Scanner behaves abnormally.
Please shutdown the Scanner by placing a pin into the RESET pin-hole located on the back of the Scanner, and
gently push until the Scanner performs a system shutdown.
18


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