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Prepared by MSI Notebook FAE
Version: 2.0
Date: 2015/08/31
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Wireless
Symptom: The WLAN adapter stops working, the connection is unstable, disconnected or the
connection speed is slow.
*FAQ:
How to improve the quality of wireless connection? (For 802.11AC Wireless Adapter:
Intel® Dual Band Wireless-AC 3160 / 7260 & Killer Wireless AC 1525)
Touchpad
Symptom: The touchpad stops working.
*FAQ:
What should I do if the touchpad stops working after upgrading to Windows 10?
Audio sound through HDMI
Symptom: The audio sound is coming out from the build-in speaker not the external monitor when
connected via HDMI.
*FAQ:
How to set the default playback device when connecting with an external monitor?
Even though Windows 10 always keeps your system up to date with the generic driver, the
generic driver installed by Windows Update might cause issues with your notebook.
You need to uninstall and hide the driver update from Windows Update and then install the
driver. For example:
Why can’t the touch pad be turned on or off by pressing [Fn] + [F3]?
What should I do if the Num Lock switch on my GT80 stops working?
Application
On most occasions, the latest version of pre-installed application should be compatible with
Windows 10. However, if the pre-installed version on the system is not the latest version, it may
have the compatibility problem.
If the application can’t work properly after upgrading to Windows 10, uninstall the application
first and then update to the latest version shown in the FAQ.
If you still encountered problems after upgrade to Windows 10, please visit MSI website for
more General Windows 10 FAQs and Windows 10 Upgrade FAQs.
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