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Telephone Helpline: 0845 146 2887
Trouble Shooting
Symptom
Probable Cause
Remedy
Machine does not turn on
The plug is incorrectly
positioned in the electrical
outlet
Plug in again
The dehydrator switch is not
on
Turn the switch on
Fan is working but there is no
heat
Heater malfunction
Turn the dehydrator off. Call
BUFFALO agent or qualified
engineer
Heater is working but the fan is
not working
Check for foreign material
stuck in fan
Remove foreign material
If fan still does not work Call
BUFFALO agent or qualified
engineer
Not dehydrating
Too much food on the tray
Reduce the food quantity
Food is overlapping on the
tray
Evenly space food on the
tray
Water drops on the door
Too much food on the tray
Reduce the food quantity
Food contains too much
water
Reduce the food quantity and
increase dehydrating time
Over heating or little heating
Temperature control system
is not working properly
Turn the machine OFF and
contact the nearest service
centre
Foods are not evenly
dehydrated
The thickness of the food is
not even
Evenly space the food
Too much food on the tray
Reduce the food on the tray
Foods are not evenly
dehydrated
The thickness of the food is
not even
Evenly slice the food
Too much food on the tray
Reduce the food on the tray
Abnormal sound from the fan
Screen cover in front of fan
is rubbing the fan blade
Turn off the machine and
unplug from power source.
Gently pull screen away from
fan blades by using needle
nose priers.
7


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