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Problem Solving
Printing Solution Chart
Problem Probable Cause Remedy
The
WorkCentre
does not print
The IEEE-1284 Parallel
cable is not connected
properly.
Check the cable connection.
The IEEE-1284 parallel
cable is defective.
Check the cable with a
computer and printer that
work. If printing is still not
possible, replace the cable.
The port setting is
incorrect.
Check the printer settings in
the Windows Control Panel to
make sure that the print job is
being sent to the correct port.
(For Example: LPT1.)
The toner and drum
cartridges are not installed
properly.
Check that the toner and
drum cartridges are installed
properly.
The printer driver may not
be installed properly.
Reinstall the WorkCentre
printing software.
The parallel port cable
specifications may not be
correct.
Use the IEEE-1284 parallel
port cable supplied with the
machine or replace it with an
IEEE-1284 compliant cable.
Half of the
page is blank
The page layout is too
complex.
Reduce the resolution setting
from 600 dpi to 300 dpi.
Install more RAM in the
computer.
The page orientation may
be incorrect.
Change the page orientation
in the printer setup dialog.
There may be too many
applications open.
Try closing other applications
before printing.
Reduce resolution from
600 dpi to 300 dpi.
Install more RAM in the
computer.
60


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