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Using Apple
®
AirPrint™ with Xerox
®
ConnectKey™ Devices User Guide 11
Troubleshooting
What if I can’t find an AirPrint printer from my Apple device?
I can’t find my Xerox
®
device when I try to print from my Apple device or I get a message:
No AirPrint Printers Found. What’s going on?
First try to confirm that AirPrint is enabled on the Xerox
®
printer. See How is AirPrint
enabled and configured on the Xerox
®
device? above.
Next, AirPrint requires that devices are discoverable via the Apple proprietary protocol.
In some networks this traffic is not allowed to be passed across subnets. In this case, a
device will only be discoverable if the Apple device and the Xerox
®
device are on the
same subnet.
Make sure that your Apple device is connected to the same subnet as the Xerox
®
device.
From the Apple Device, tap on the Settings icon.
Navigate and tap on Wi-Fi networks.
Confirm the Apple Device is connected to the correct Wi-Fi network (check
mark next to network name).
Check the IP address of the Apple Device by selecting the More Details
Arrow to the right of the network.
Confirm that the IP address of the Apple device is for the correct network.
11


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