Manual Wintec FileMate Clear X4 (page 55 of 58) (English)

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Troubleshooting

There are many different software issues that can be troublesome to an Android device/tablet including your

FileMate Clear. It is important to know where to go for support when trouble happens.

There are two distinct types of issues:

 Hardware

 Software

Hardware is a typically an issue with the workmanship of the device and is covered under the terms of the

warranty. Here are some examples that include but are not limited to:

 Wi-Fi Antenna Radio will turn on, but then will immediately turn off

 The tablet will not power on even though it is charging and there is no physical damage to the tablet or

its ports and it has not been dropped.

 The camera is not functional

 The wall charger or the accessories that were supplied are defective and not due to physical damage

 The screen will not turn on or has pixel issues.

 The tablet reboots after a factory data reset or is constantly rebooting into a power cycling loop after a

factory data reset with no physical damage.

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Wintec FileMate Clear X4 Manual

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