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My phone turns off by itself
Check that your keypad is locked when you are not using
your phone, and make sure power off key is not accidentally
touched while unlocking keypad.
Check the battery charge level
If it still does not work, please use User Data Format to reset
the phone
(1)
My phone cannot charge properly
Make sure you are using an Alcatel battery and the charger
from the box
Make sure your battery is inserted properly and clean the
battery contact if it’s dirty. It must be inserted before plugging
in the charger
Make sure that your battery is not completely discharged;
if the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen
Make sure charging is carried out under normal conditions
(0°C to +40°C)
When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No
service” is displayed
Try connecting in another location
Verify the network coverage with your operator
Check with your operator that your SIM card is valid
Try selecting the available network(s) manually
Try connecting at a later time if the network is overloaded
Invalid SIM card
Make sure the SIM card has been correctly inserted
Make sure the chip on your SIM card is not damaged or
scratched
Make sure the service of your SIM card is available
(1)
User Data Format ALL user phone data: Contacts,
messages and files will be lost permanently. Please
store phone data in SIM card before you want to
format
24


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