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36 Voordat u contact opneemt met de technische ondersteuning
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Voordat u contact opneemt met
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Probeer voordat u contact opneemt met de technische ondersteuning enkele
andere manieren om snel en eenvoudig een antwoord op uw vraag te vinden:
Raadpleeg de documentatie. Kijk in het hoofdstuk Problemen oplossen
van deze handleiding Aan de slag en in de online Help voor informatie
over Trend Micro Internet Security.
Bezoek de Trend Micro-website voor technische ondersteuning.
Deze bevat de meest recente informatie over alle Trend Micro-software
alsmede antwoorden op veelgestelde vragen.
http://www.trendmicro.com/support/consumer/
Contact opnemen met de technische
ondersteuning
U kunt een zogenaamde “case” voor technische ondersteuning openen door te
gaan naar:
http://www.trendmicro.com/support/consumer/
Houd de volgende informatie bij de hand als u belt zodat Trend Micro uw
probleem zo snel mogelijk kan oplossen:
Uw Trend Micro Internet Security serienummer
Uw Trend Micro Internet Security versienummer
De exacte tekst van eventuele foutmeldingen
Een korte beschrijving van wat u deed toen het probleem optrad
(met inbegrip van hoe het probleem kan worden gereproduceerd)
Tip: Open de hoofdconsole (zie pagina 22), selecteer Help en ondersteuning
en klik op Productinformatie voor het versie- en serienummer van uw
programma.
44


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