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Problem Cause Solution
Cannot turn on the scanner.
1. Low battery power.
2. Battery not inserted
properly.
Replace or install the battery
correctly.
Pictures cannot be
saved when you are
scanning them.
1. Micro SD card has not been
installed.
2. Memory is full.
3. The Micro SD card has not
been formatted properly.
1. Install Micro SD card.
2. Download the pictures from
the scanner to the computer
to create storage space.
3. Please refer to section 4.4.
Computer does not
recognize your scanner when
connected.
(You cannot find removable
disk).
Connection failure.
1. Make sure all cable
connections are secured.
Restart the computer if
Necessary.
2. Connect the USB cable, pess
the ENTER button.
The battery life is
very short.
Use wrong type of battery.
Replace with new
4x AA alkaline batteries
Blurry images.
1. The lens of scanner is dirty.
2. Contact Image sensor aged.
1. Clean the lens with soft
dry cloth.
2. The scanner should be re-do
calibration.
The paper is stopped and the
motor generates noise.
The paper is jammed.
Turn OFF the scanner, take out
the jammed paper and scan
again the document.
Picture only shows half of the
file.
Paper tilted during file
scanning.
Place the paper correctly and
scan again.
11


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