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Appendix C: Frequently Asked Questions
1) Question A:
Print jobs are sent to the print queue successfully, but fail to be sent to the printer.
Possible explanations:
1. The Print server Name/Print Queue configuration is incorrect.
2. The Print server name specified and stored in the print server memory doesn’t match the
same one.
3. The power adapter connected to the print server is loose or disconnected.
4. The printer is off-line, jammed or out of paper.
Solutions:
1. Check all the information in print port setting.
2. Check all the information of the print server by running PSAdmin.
3. Check to see that if the power adapters are properly connected.
4. Recheck the print server connection by running the PSAdmin.
2) Question B
Print jobs start printing, but print very slowly or print unknown characters.
Possible explanation and solution:
A printer driver is missing or is incompatible with that printer. Using a print driver that is not
specific for the printer can cause printing errors. Install the proper printer driver. If these
printer drivers are not available to you, please contact your printer manufacturer.
3) Question C
The upgrading process indication bar stops and does not seem to proceed again while
upgrading the print server.
Possible Explanation:
There might be a network problem. This causes the upgrading procedure to fail.
Solutions:
