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TP-LINK TD-W9970 Manual

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TD-W9970 User Guide
110
Appendix B: Troubleshooting
T1. What can I do if I don’t know or forget my password?
1) For default wireless password: Please refer to the Wireless Password/PIN labeled on the
bottom of the modem router.
2) For the web management page password: Reset the modem router first and then use the
default username and password: admin/admin.
T2. How do I restore my modem router’s configuration to its factory default
settings?
Method one: With the modem router powered on, press and hold down the WPS/RESET button
for about 8 seconds until all LEDs turn off momentarily, then release the button.
Method two: Restore the default setting from System Tools → Factory Defaults of the modem
router's web management page.
Note:
Once the modem router is reset, the current configuration settings will be lost and you will need to
re-configure the router.
T3. What can I do if I cannot access the web management page?
Make sure the modem router connects to the computer correctly and the corresponding LED
indicator(s) light up.
Make sure the IP address of your computer is configured to obtain an IP address automatically
and obtain DNS server address automatically.
Make sure the default access is correctly entered in the address field.
Check your computer’s settings:
1) Go to Start → Control Panel → Network and Internet, and click View network status and
tasks;
2) Click Internet Options on the bottom left;
3) Click Connections, and select Never dial a connection;
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