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Range Extender Setup Help
This article provides configuration assistance and troubleshooting guides for initial setup of the range extender.
If you problem is not included, contact our Technical Support (https://www.tp-link.com/support/contact-technical-support) with the
product model and problem details.
Extend the network
Q6. What should I do if the range extender can’t find my home network?
Try rescanning networks, and double-check the list of scanned networks.
Go to the wireless settings of your smartphone or laptop and make sure it can find your home network.
Move the extender closer to your home router, preferably within 16 feet, then try again.
If you use a dual-band extender but your router supports only the 2.4 GHz band, skip the 5 GHz band.
Reboot the router and extender, then try again.
Check the channel settings of your router’s 5 GHz network. If it is set to auto or a DFS channel (52-64
or 100-140), 5 GHz connection may be unstable. In this case, change it to a band1 channel (36-48) or
band4 channel (149-165), then try again. For channel settings, refer to your router’s user manual.
Q7. What should I do if the range extender can’t connect to my home network (the
signal LED doesn’t turn solid on)?
If you set up via the Tether app or web management page, make sure you have entered the correct Wi-
Fi password(s) for your home network router during setup.
Make sure the extender is close to your router, preferably within 16 feet during setup, and away from
large electrical appliances.
If you have enabled wireless MAC filtering, wireless access control, or access control list (ACL) on your
router, disable them first, then follow any method on the front page to complete the configuration.
Try setting it up via another method by referring to the Quick Installation Guide.
Reset the extender and go through the setup again.
Before setup
Access the extender
Extend the network
Relocate the extender
Access extended network
Access the internet
Restore settings
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