Troubleshooting
1. Cannot switch on the tablet
Check the tablet’s power level, please charge it before starting it. In
case your tablet still cannot be switched on, you may reset it before you
switch it on.
2. No sound from earphone
Check if volume is set to ‘0’. Or earphone may be broken, please
change another one.
3. Big noise
Check if there is dust in the earphone or speaker. Check if the file is
broken.
4. Frozen to any operation
Please use a pin to reset and then restart your tablet.
5. Screen drift or unresponsive screen
To correct it, you may carry out panel calibration. Go to Settings →
Accessibility → Touch panel calibration to calibrate it.
6. Application not workable
Possible reasons may be that this app is not compatible with your OS or
the downloaded .apk file is broken so you may need to download a full
version.
7. How delete a Google account?
If an account is added, the account is shown in “Accounts & snc” of
“Settings”, where you may also add another account. To delete an
undesired account, go to “Settings” → “Privacy settings” → “Factory
data reset”. Your tablet’s internal storage, downloaded apps, etc. will
also be deleted, except the info in your flash memory. Be careful before
you carry out this operation.
For any questions about your original product or repair during
warranty period please call
HELPDESK
NL: 0900–5624357 (KMBHELP)
BE: 070–650650
UK: 0905-6920022
DE: 01805-080802
FR: 0826-101792
