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Because the CloudNeteye default value of video quality is low, so the resolution is limited, you
can set by yourself. Run CloudNeteye, find the small triangle in device list, touch it enter into ”
Edit camera” - >” Advanced Settings - >”Advanced” - >”Video setting- >”Video Quality page,
change video quality to Medium High or Max. Note: The video quality is higher, the
greater consumption of mobile broadband traffic. To save your smartphone broadband traffic,
select the appropriate video quality.
9. Why my camera cannot connect to the existing wireless Router?
Before you can use connect to the existing wireless Router. you must first connect your PC to the
camera via an Ethernet cable and then enter WEB UI to configure some basic settings; or use
CloudNeteye or CloudNeteyeForPC to set WiFi.
10. My camera cannot be reset. What should I do?
Press the Reset button for about ten seconds when your camera is connected to power source.
11. Why do I have to reconfigure the camera to wirelessly connect to my wireless router every
time when the router restarts? Sometimes I cannot even search the wireless network of my router.
A. Manually set your wireless router’s channel to any number between 1-11. Do NOT use channel
12 or channel 13.
B. Make sure your router’s SSID is a combination of letters and numbers and does not include any
special characters, Chinese characters or symbols!
C. Manually specify your wireless router’s security settings, say, WPA2-PSK, AES. Do NOT use
the Auto option.
D. After you configured your router as required above, connect your PC to the camera via an
Ethernet cable.
E. Open camera’s web page, search and select the router’s SSID.
F. Enter the router’s security key.
G. First disconnect the Ethernet cable and power supply from the camera and then reconnect the
camera to a power source.
H. Restart the camera and the problem will be resolved.
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