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Super easy IP Camera
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Routers LAN port, and check the Router’s LAN port LED is on or not. If no light, replace the
Ethernet cable and try again.
Note: The camera is unable to connect to the port of DSL MODEM, Cable MODEM, PON
MODEM that cascade to the Router.
(3) If still cant view camera, pls enter Router configuration page to check if the DHCP function is
ON. (need DHCP function ON, because our IP Camera IP default to obtain from DHCP server).
2. When view with smartphone, camera shows On Line, but the picture is black screen, and
need wait for a moment, then the image display correctly. Why?
Because the video quality level is setted too high, and the network is not good enough, so the
camera response delayed. Pls change setting according to the next steps: Click “ ” or “
click “Edit Camera” or “Advanced setting” Video quality” , reduce a level (quality levels
are Max/High/Medium/Low/Min).
3. Run "CloudNeteye" APP on smartphones, why can't search camera?
Before running "CloudNeteye" APP , please according to the quick installation guide instruction,
run setup wizard, complete the camera configuration.
Before running CloudNeteye APP, please ensure that your smartphone and the camera is
connected to the same Router. Smartphone can via WI-FI to connect to the Router.
4. Why I fail to recording. When click “Record to TF/SD Card”, then click “Apply” to save
setting, But after I refresh the page, the status still “Off”. Pls reset browser first: Tool
Internet OptionAdvancedReset. Close browser, and enter again. If the problem is still not
solved, then because that browser is not compatible with. Pls change another browser, like IE6,
IE8 and so on.
5. Why videos on camera are not true in color?
Cameras with CMOS chips are sensitive to light. Videos may not look good in color with dark
light or equipped infrared lens. To avoid this problem, please use CMOS cameras with dual filter
or a color lens.
8. Why smartphone viewing image is not clear?
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