742847
47
Zoom out
Zoom in
Previous page
1/49
Next page
41
Troubleshooting
Q: I enter the device’s LAN IP address in the web browser but cannot access this
devices web page. What should I do?
a. Check the TCP/IP settings on your PC and verify that IP address is 192.168.10.X
(2~254);
b. Clear the browser cache or try another web browser;
c. Restart your PC or close your PCs firewall.
d. Ensure the management IP 192.168.10.1 is not used by other devices in the LAN.
Q: Ive forgotten the login username and password. What should I do?
Try to access its web page with the default username and password. If you are still unable
to log in, restore your device to factory default settings and then use the default login IP
address and password to try again.
Q: How to restore your device to factory default settings when you cant access this
ACs web page?
When the AC is functioning properly, press it with something like a needle for 6 seconds
and then release; about 45 seconds later, this device will be restored to factory default
settings.
Note:
After restoring this device to factory default settings, all your current configurations will be
lost and you need to re-configure your device.
Q: Wireless clients can’t connect to the managed AP or it displays Limited or No
Internet Access, and my PCs IP address is shown as 169.254.X.X. What should I
do?
The AP DHCP server on this AC only assigns IP addresses to its managed APs. Thus, if
you want wireless clients (connected to these APs) to get Internet access by obtaining IP
addresses automatically, you have to set up a DHCP server in the LAN to assign IP
addresses to these wireless clients.
If your problem is not covered here, please feel free to go to www.tendacn.com to find a
solution or email your problems to: support@tenda.com.cn. We will be more than happy to
help you out as soon as possible.
47


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Tenda AC500 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Tenda AC500 in the language / languages: English as an attachment in your email.

The manual is 2,87 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info