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Symptom Cause Remedy
Incorrect values of some tuner
parameters.
Set the values of the tuner parameters
correctly in the menu Installation -- Antenna
Setup/Channel Search. Helpful websites are:
http://de.kingofsat.net/
http://www.lyngsat.com/
No access to
scrambled services
Expired subscription.
Smartcard awaiting new
authorisation.
No subscription for the
selected channel.
Check your current subscription status in
Conditional Access -- Irdeto CA System --Service
Status together with your service provider.
If the receiver was powered o/disconnected
from the signal for a longer time it can take
~1-2h until a valid card is activated again.
Switch to another channel.
The card is wrongly inserted Insert the smartcard with the golden chip
down and forwards into the reader slot.
Another smartcard is used. Insert the correct smartcard type or check
with the operator if the smartcard married
function is switch on.
The remote control
does not work
The batteries of the remote
control are not inserted,
wrongly inserted or exhausted.
Fluorescent lamps are
disturbing the remote IR signal.
The distance or angle between
the remote control and the
receiver is too far or too wide.
Check whether the batteries are inserted
correctly or exhausted, if so replace the
batteries in the remote control.
Switch OFF the suspected lamp.
Try a smaller distance or angle between the
remote control and the receiver.
The USB storage
device is not working
properly.
Formatted incorrectly.
An HDD with too much folders
or partitions is connected.
USB 1.1device connected.
Format the USB device by the receiver in the
menu Storage ~Storage Device setup.
HDDs from above 500Gb or HDDs with more
partitions might need longer time to be
detected.
The receiver might not work properly with
such an USB device or can’t guarantee
functionality with all available USB devices.
The receiver
switches to Standby
automatically.
The Auto Standby function
is activated and reached the
adjusted time (default 3h).
In the menu System you can adjust the Auto
Standby time or disable it.
DVR record Playback of recordings made
on (another) receiver is not
possible.
Based on license reasons and rights, playback
is possible only on the receiver on which the
recording was made.
DVR record Start
of a recording not
possible.
Time shift / Instant recording is
set to ON.
Select in DVR setup menu the Time shift
Status to Disabled.
DVR playback MR PIN code is not accepted. The operator can change the playback PIN
code on smartcards. (Maturity Rate PIN).
Please, contact your operator.
27
English
31


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