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WARNING: After the update the receiver restarts automatically! During the update
process NEVER disconnect the receiver from the mains, switch power OFF
or disconnect the receiver from the antenna cable! This can damage your
receiver and warranty will be void! In case of an OTA update please consider
that the receiver in certain cases may delete all channels, data and user
settings.
8.0 TROUBLESHOOTING
There may be various reasons for abnormal operation of the receiver. Please check the receiver
according to the procedures shown below. If the receiver does not work properly after checking it,
please contact your local service line or STRONG dealer. Alternatively, you can send a support mail via
our website: www.strong.tv. NEVER open or disassemble your receiver. This may cause a dangerous
situation and will void the warranty.
Symptom Cause Remedy
The status LED on
the front panel does
not light up.
The power adapter is not
plugged in.
Check that the power adapter is plugged into
the wall outlet.
No picture
No sound
No menu
Wrong input selected/
bad connection or cable.
Connectors are not fully
inserted.
Check that the correct TV input is selected.
HDMI inputs for most TV screens are not
automatically switched to the correct HDMI
input.
Make sure the connectors are properly
connected to the TV and receiver.
TV power OFF. Turn ON the TV.
No sound Audio is muted on the TV or
the receiver.
Press ! or p on the TV or the receiver remote
control.
Macroblockings/
audio video
interruptions
Audio and video are disturbed
and do not run smoothly on
some channels.
This can be frequency
dependent.
Interfering devices are too close to the
receiver.
Such devices can be a microwave, mobile
phones or other radiating devices.
Switch OFF the suspected device or move it
futher away.
No picture The HDMI resolution is too
high for the used TV screen.
Connect your receiver temporarily with a
SCART cable to see the menu again and
change the HDMI resolution to a lower value.
Message “No signal”. The receiver can’t receive the
signal.
The weather is very bad and the satellite
signals are temporary blocked.
The satellite dish is misaligned or distorted.
Check the antenna cable, replace the cable, or
connect the cable tightly to the receiver.
Check in the menu if you have both good
signal and quality levels.
Trees grow between the dish and satellite
position (the sky must be 100% clear)
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