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Customer service information
If you experience any technical difficulties with your Star printer, please refer
to Appendix A How to deal with printing problems. This chapter describes
easy methods to diagnose and resolve some of the problems that you may
encounter.
For further technical support, you should first contact your Authorized Star
Dealer. If you require additional support, Star Micronics offers a wide variety
of technical support services. Please use one of the telephone numbers listed
below, depending on the country in which your Star printer was purchased.
Star Micronics Bulletin Board Service:
Requires a computer modem
United Kingdom: 44-1494-461395
France: 33-1-305807
Germany: 49-69-780929
Netherlands: 31-73-424485
Customer response
Star Micronics Co., Ltd. invites your suggestions and comments on your
printer and this manual. Please address your correspondence to Attn: Product
Manager
Worldwide Headquarters
STAR MICRONICS CO., LTD.
536 Nanatsushinya, Shimizu,
Shizuoka, 424, Japan
European Market
STAR MICRONICS DEUTSCHLAND GMBH
Westerbachstraße 59
D-60489 Frankfurt
F.R. of Germany
U.K. Market
STAR MICRONICS U.K. LTD.
Star House
Peregrine Business Park
Gomm Road, High Wycombe
Bucks. HP13 7DL, U.K.
Serviceleistungen in Deutschland
Im Servicefall wenden Sie sich bitte an Ihren STAR Fachhändler, hier erhalten
Sie kompetente Unterstützung. Sie können sich auch direkt an unser Service
Center wenden. Es bietet Ihnen folgende Leistungen:
12 Monate kostenloser Garantieservice
Ersatzteilverkauf
Service Hotline (Fragen zur Reparaturabwicklung)
Sollten Sie Ihren Drucker an das STAR Service Center (SSC) schicken, sind
während der Garantiezeit lediglich die Kosten für den Transport zum SSC zu
tragen. Als Garantienachweis legen Sie bitte Ihren Kaufbeleg bei. Achten Sie
auf eine ausreichende Verpackung, möglichst im Originalkarton, und eine
genaue Fehlerbeschreibung. Sie erreichen das SSC unter Telefon: 0531 /
8010-828 oder Telefax: 0531 / 8010-822.
Für technische Fragen zur Bedienung des Druckers steht Ihnen unsere
Telefon-Support-Hotline zum bundesweit einheitlichen Gebührentarif von
DM 1,15 pro Minute zur Verfügung. Die Telefonnummer der Support-Hotline
lautet 0190 / 51 52 54.
Den kostenlosen Druckertreiber-Update-Service erreichen Sie per MODEM
unter der Telefonnummer 069 / 78 09 29 (8n1).
192


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