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Troubleshooting
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Malfunction Possible causes Corrective action
Drive does not close the door. Photo eyes power supply interrupted. Check connection.
Replace fuse.
Drive has been disconnected from
mains power supply.
The drive always opens the door completely upon rst command
after the power supply has been restored.
Drive opens the door and then does not
respond to a command from the remote
control or the button.
Safety input tripped (e.g. photo eyes
defective).
Remove obstacle from photo eyes.
Repair photo eyes.
Direct connector not properly plugged in.
"Door CLOSE" end switch in the
carriage defective.
Replace end switch.
Automatic closing function active. Wait until the automatic closing function closes the door.
Deactivate automatic closing function (refer to chapter "Functions
and connections - automatic closing function (DIP 7 + 8)”.
Set stay open time of automatic closing function (see TorMinal
manual).
Drive closes the door and then does not
respond to a command from the hand-
held remote control or the button.
"Door OPEN" end switch in the
carriage defective.
Replace end switch.
No light at connected warning light. Defective fuse. Replace fuse; see chapter "Maintenance and care - replace fuse
(warning light connection)".
Defective bulb. Replace light bulb of warning light.
Speed varies during opening and closing.
Drive starts slowly and then accelerates.
Soft running, completely normal.
Chain rail dirty. Clean the rail and lubricate again; see chapter "Care and
maintenance - cleaning chains and drive unit rail".
Chain rail lubricated with incorrect
oil type.
Clean the rail and lubricate again; see chapter "Care and
maintenance - cleaning chains and drive unit rail".
Chain tightened incorrectly. Tighten the chain; see chapter "Installation - pre-installation of
installation variant".
Drive does not end programming
procedure.
End positions incorrectly adjusted. Adjusted end positions; see chapter "Commissioning - adjusting
the door Closed + Open end positions".
Door cannot be operated unless the
user presses and holds the buttons,
e.g. key switches.
Drive is in dead man operation.
Safety input tripped (e.g. photo eyes
defective).
Remove obstacle from photo eyes.
Repair photo eyes.
Direct connector not properly plugged in.
Drive has not been programmed,
no force values stored.
Program the drive. See chapter "Commissioning - programming
the drive".
Radio receiver only!
All LEDs ashing.
All memory locations occupied,
max. 112.
Delete any hand-held remote controls that are no longer needed.
Install additional radio receivers.
LED 3.1 or 3.2 lights up constantly. The radio signal is being received;
the button of a hand-held remote
control might be defective or an
external signal is present.
Remove the battery from the hand-held transmitter.
Wait until the external signal falls off.
LED 3.1 or 3.2 lights up. The radio receiver is in the Learning
mode and awaiting a radio code from
a hand-held remote control.
Press the desired hand-held transmitter button.
31


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