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Problem Possible Causes What to do
No steam
is generated
Machine is not turned
on
Water tank is empty
Selection knob not
set to the „Steam“
position /„STEAM“
function not selected.
Steam wand is
blocked
Make sure that the power plug is plugged in
and that the POWER button is pressed and
illuminated.
Refer to “Filling the Water Tank” (page 74).
Turn the selection knob to the „Steam“
position . If „HOT WATER“ was previous-
ly selected, use the SELECT button to switch
to the „STEAM“ function (LED illuminates).
Use the pin on the cleaning tool to clear the
opening. If the steam wand remains blocked
remove the tip of the steam wand using the
spanner in the centre of the cleaning tool.
Refer to ”Cleaning the Steam Wand” (page
89).
No hot water Water tank is empty
Steam wand is
blocked
Refer to “Filling the Water Tank” (page 74).
Use the pin on the cleaning tool to clear the
opening. If the steam wand remains blocked
remove the tip of the steam wand using the
spanner in the centre of the cleaning tool.
Refer to ”Cleaning the Steam Wand” (page
89).
Milk is not crea-
my after textu-
ring
Not enough steam
Milk isn’t cold and
fresh
Steam wand may be blocked. Refer to
“Cleaning the Steam Wand” (page 89).
Use cold fresh milk. Refer to “Texturing
Milk” (page 80).
Machine is not
working
Safety thermal-cut has
been activated
The safety thermal-cut may have activated
due to the pump overheating. Turn the
machine off and allow to cool for about
3060 minutes.
Problem Possible Causes What to do
No crema Coffee grounds are not
tamped firmly enough
Coffee grind is too
coarse
Coffee grounds are
not fresh
Filter holes are
blocked
See page 76, „Tamping the Coffee Grounds
with the Tamper“.
Ensure you use a suitable espresso grind.
Change old beans with fresh roasted or pre-
ground. Coffee grounds should not be kept
for longer than a week.
Use the fine pin on the cleaning tool to clear
the holes. Refer to Cleaning the Filter Baskets,
Portafilter and Brewing Group” (page 90).
Machine is
making pulsing/
pumping sound
while extracting
coffee or stea-
ming milk
The machine is car-
rying out the normal
operation of the
15 bar pump
No action required as this is the normal
operation of the machine.
Coffee runs out
around the edge
of the portafilter
Portafilter is not
inserted in the group
head properly
There are coffee
grounds around the
filter rim
Too much coffee
grounds in the filter
Coffee grounds
have been tamped
too firmly
Incorrect filter for
amount of coffee
grounds used
Insert the portafilter to align into "LOCK"
position in group head. Refer to “Inserting
the Portafilter” (page 78).
Clean any excess ground coffee from the rim
of the portafilter to ensure a proper fit into
the group head.
Take care of the correct amount of coffee
grounds (page 85).
See page 76, „Tamping the Coffee Grounds
with the Tamper“.
Ensure you use the small filter for 1 cup and
the larger filter for 2 cups of coffee.
Coffee extracts
as drops from
the portafilter
The water tank is
empty or low
Coffee grind is too fine
To much coffee
in filter basket
Machine is blocked by
mineral deposits
Refer to “Filling the Water Tank” (page 74).
Ensure you use a suitable espresso grind.
Ensure the correct amount of coffee
(page 85).
Decalcifying the machine, refer to
“Descaling your Machine” (page 92).
Machine is
making a loud
and continuous
pumping noise
Water tank is empty
Water tank is not
securely in place
Refer to “Filling the Water Tank” (page 74).
Refer to “Before First Use” (page 73).
95
48


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