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NOTE: Please wipe off potential splashes of descaling solution on the outer housing
of the machine immediately, as the substance could damage the surface.
ATTENTION: Never submerge the power cord, plug or the machine in water
or any other liquid. While descaling the machine, never remove the water
tank or allow the tank to run completely empty.
s
TROUBLESHOOTING
Problem Possible Causes What to do
Coffee does not
run through
Machine is not turned
on or plugged in
Water tank is empty
The selection knob is
not in the „Espresso“
position
Coffee grind is too fine
Too much coffee
in the filter
Coffee tamped too
firmly
The filter is blocked
Ensure the machine is plugged in and the
POWER button is flashing or lightning.
Refer to “Filling the Water Tank”(page 74).
Turn the selection knob to the left, to the
„Espresso“ position .
Ensure you use a suitable espresso grind.
Ensure the correct amount (page 85).
Refer to “Tamping the Coffee Grounds with
the Tamper” (page 76).
Clean the filters. Refer to “Cleaning
the Filter Baskets, Portafilter and Brewing
Group” (page 90).
Coffee runs out
too quickly
The coffee grind
is too coarse
Not enough coffee
grounds in the filter
Coffee grounds not
tamped firmly enough
Ensure you use a suitable espresso grind.
Ensure the correct amount of coffee grounds
(page 85).
See page 76, „Tamping the Coffee Grounds
with the Tamper“.
Coffee is too
cold
Cups not preheated
Milk not heated
enough (for Cappucci-
no or Caffè Latte)
Preheat cups. Refer to “Preheating all
Accessories” (page 83).
When the base of the jug becomes too hot
to touch this is when the milk is heated
at the correct temperature.
Refer to “Texturing Milk” (page 80).
s
DESCALING YOUR MACHINE
Hard water can lead to limestone deposits in and on many of the working parts
of the machine if it is used regularly. This reduces brewing flow and power of the
machine and impairs the quality of the coffee. We therefore recommend regularly
(depending on water hardness, at least once every one to two months) descaling
the machine with a mixture of water and SOLIPOL
®
special.
Please follow the descaling instructions.
NOTE: We recommend using exclusively SOLIPOL
®
special as a descaling agent and
refuse to take any responsibility for damages caused by the use of other descaling
agents.
CAUTION: Should the descaling agent – even in a diluted form – splash or drip onto
the appliance, please wipe it off immediately to prevent damage to the surface of
the appliance.
Please descale as follows:
1. Check if the selection knob is set to the center standby position, the machine
is switched off with the POWER button (no light illuminating) and the power
plug is pulled.
2. Remove the portafilter. Fill the water tank with the mixture of SOLIPOL
®
special
liquid descaling agent and water (SOLIPOL
®
special diluted with water at a 1:1
ratio).
3. Plug the power plug into the power outlet.
4. Press the POWER button so that the button surround
flashes.
5. Place a large container under the brewing head and
the steam wand.
6. As soon as both button surrounds light up constantly,
turn the selection knob to the „Espresso“ position
and let half of the descaling solution run through the
brewing group.
7. Empty the container and place it back under the brewing head. Make sure that
the steam wand is pointing into the container. Turn the selection knob to the
„Steam“ position and let the remaining descaling solution escape through
the steam wand. Once no steam is passing out anymore, return the selection
knob to the center, to the standby position.
8. When the descaling solution is almost used up, remove the water container and
carefully rinse it with fresh water to remove all descaling agent residues. Refill
it with fresh tap water.
9. To rinse the machine as well and to remove all descaling agent residues, please
repeat steps 3 to 7 until only a little water remains in the water tank. Pour this
last bit of water away and refill the tank with fresh tap water. Your appliance is
now ready for use again.
47


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