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3. ERROR MESSAGE - ‘There was a problem connecting to the Performance Products server
If you get an error message as described above this normally means that there is something blocking communication between
the software, most typically a firewall, and the AURA™ server. Windows XP is supplied with a built in ‘Internet Connection Firewall’.
Depending upon which Service Pack you have for this operating system you will need to access the firewall settings and allow
access for the software. We recommend updating to Service Pack 2 as this will allow easier configuration. Please refer to Step 3 in
Section A for how to determine what Service Pack your windows XP Operating System has.
If you do have a Firewall on your computer the S1000 Updater software may appear to stop and it is at this point that your Firewall
software will inform you that the S1000 Updater software is trying to access the internet. Please make sure that you grant/allow/
permit access through the Firewall.
Please read the messages supplied by your Firewall software carefully before choosing your option. If you do not allow
the program access to the internet through the Firewall, the download process will fail.
If no message was prompted by the firewall software uninstall and then re-install the software and perform a download again.
Warning: We do not recommend disabling your firewall software in order to perform a download to your S1000, nor can we
provide advice on how to alter the settings on third party software, nor can we be held responsible for any action taken by the
PC user that makes the PC more vulnerable to malicious viruses, software and computer hackers. Any changes made to the PC
firewall settings are solely at the PC users discretion. We would recommend contacting the third party software manufacturer
for further information of how to configure the firewall software.
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