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4. Is the USB cable supplied with the S1000 connected correctly?
Please make sure the USB lead has a secure connection to the PC and is fully plugged in. Ensure the smaller connector is plugged
into the USB socket on the underside of the unit. Only plug the USB lead into the S1000 once you see the ‘Safety Information
Screen after turning the S1000 ‘ON’.
5. Have you installed the S1000 download software onto your PC?
If you have not installed the download software you will not be able to perform a download to
your S1000. Once the software is installed there will be a new icon in your system tray, which is
located at the bottom right hand side of your desktop near the system clock. The icon is similar
to this
Please check to see if you have the latest version of the software by visiting http://www.
snooperneo.co.uk/software.cfm to check what software version you have, double left click the
S1000 icon in your system tray, look at the top of the window that opens and you will see the
version number in brackets.
In this illustration the version number is (v1.1.0)
6. Have you connected the computer to the internet?
The download software has to download a file directly from our server and this can only be done if an internet connection is
present. Therefore make sure that your PC is connected to the internet by either establishing a dial up connection or signing in to
your broadband internet account before you begin to download the database to your S1000.
7. What version of Internet Explorer / Netscape Navigator are you using?
The software will only operate if you have Internet Explorer or Netscape Navigator 6 or above.
To check what version of Internet Explorer you have; open your browser, click on the ‘Help’ menu and select About Internet
Explorer’. This should now display what version you currently have installed. If you have a version older than 6 (e.g. 4.5), open
your browser, click on Tools’ and select Windows Update. This will take you to the Microsoft website where you can download
the latest version of internet explorer.
To check what version of Netscape Navigator you have: open the browser, click on the ‘Help’ menu and select About Netscape
Navigator’.
SECTION B
This section is for supplying possible reasons and solutions to problems you may be experiencing whilst trying to down load the
database to your S1000. If after completing all the checks in Section A and you are still experiencing difficulty or have received an
error message please read through the following:
1. ERROR MESSAGE: “Initialisation Error” or “Error 429: Active X Cannot Create Object
If the S1000 Updater program results in either of the above error messages and you are up to date with your Windows Critical
Updates and Service Packs then you may need to install Windows Script 5.6 for Windows 2000 and XP from Microsoft which isn’t
included in the Windows Update Website.
Open up your internet browser and go to the Microsoft website. Type ‘Windows Script 5.6’ in the search field located in the
top right hand corner of the page. The first result will provide a link that will allow you to download the software patch. Once
downloaded you will need to install it.
2. ERROR MESSAGE – ‘The device has not been enabled yet.
Please refer to Step 1 in section A for further details.
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