Manual Siemens hipath fault management v3 0 basic package (page 3 of 58) (English)

283364

Zoom out

Zoom in

1/58

A31003-S2330-B692-3-7619, August 2003

HiPath Xpressions V3.0 Automated Attendant, User Guide

Contents

1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

2 Creating a Call Processing Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.1 Call Processing Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2.2 Call Transfer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2.3 Call Transfer Trigger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2.4 Scheduled Start Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2.4.1 Day/Night Mode via a PBX – Day/Night Switching . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2.4.2 Calendar-Scheduled Start Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2.5 Call Processing Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2.5.1 Call Processing – Default Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2.5.2 Language Set CPM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2.6 Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.6.1 Switching to the Attendant (Attendant Console Groups). . . . . . . . . . . . . . . . . . . . . . 7

2.6.2 Procedure in the Event of Failed Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.7 Alternative Destination with Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.7.1 Call Transfer to a (Predefined) Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.7.2 Call Transfer to a Mailbox in Guest Access Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.8 Creating a Call Processing Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.9 Timeout Transfer Loops. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.10 Testing Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.10.1 Testing Function Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.11 Access Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.12 Loading Announcements to the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.13 Deleting Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.14 Replacing System Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.15 Fax Tone Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2.16 Setting Up and Editing "Listen/Respond" Mailboxes) . . . . . . . . . . . . . . . . . . . . . . . . . 19

2.17 Setting Up and Editing the Default Fax Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2.18 Necessary Call Processing Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2.19 Activating a Call Processing Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2.20 Statistics Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2.20.1 Activating the Statistics Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2.20.2 Statistics File Storage Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2.20.3 Statistics File Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3 Call Processing Application Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3.1.1 Application Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3.1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3.1.3 System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

Forumrules

To achieve meaningful questions, we apply the following rules:

First, read the manual;
Check if your question has been asked previously;
Try to ask your question as clearly as possible;
Did you already try to solve the problem? Please mention this;
Is your problem solved by a visitor then let him/her know in this forum;
To give a response to a question or answer, do not use this form but click on the button 'reply to this question';
Your question will be posted here and emailed to our subscribers. Therefore, avoid filling in personal details.

new questions and answers
new manuals

You will receive an email to register for one or both of the options.

Get your user manual by e-mail

Enter your email address to receive the manual of Siemens hipath fault management v3 0 basic package in the language / languages: English as an attachment in your email.

The manual is 1,26 mb in size.

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.

Info

Siemens hipath fault management v3 0 basic package Manual

Product: