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English 29
Troubleshooting
Troubleshooting
Checkpoints
If you encounter a problem with the oven, rst check the table below and try the
suggestions. If the problem continues, contact a local Samsung service centre.
Problem Cause Action
The buttons cannot
be pressed properly.
If there is foreign matter
caught between the
buttons
Remove the foreign
matter and try again.
Touch model: if there is
moisture on the exterior
Remove the moisture and
try again.
If the lock function is set Check whether the lock
function is set.
The time is not
displayed.
If there is no power
supplied
Check whether there is
power supplied.
The oven does not
work.
If there is no power
supplied
Check whether there is
power supplied.
The oven stops while
in operation.
If it is unplugged from
the power socket
Reconnect the power.
The power turns off
during operation.
If continuous cooking
takes a long time
After cooking for a long
time, let the oven cool.
If the cooling fan does
not work
Listen for the sound of
the cooling fan.
If the oven is installed
in a place without good
ventilation
Keep the gaps specied
in the product installation
guide.
When using several
power plugs in the same
socket
Use a single plug.
There is no power to
the oven.
If there is no power
supplied
Check whether there is
power supplied.
Problem Cause Action
The oven exterior
is too hot during
operation.
If the oven is installed
in a place without good
ventilation
Keep the gaps specied
in the product installation
guide.
The door cannot be
opened properly.
If there is food residue
stuck between the door
and product interior
Clean the oven well and
then open the door again.
The interior light is
dim or does not turn
on.
If the lamp turns on and
then off
The lamp automatically
turns off after a certain
amount of time to save
power. You can turn it
on again by pressing the
oven light button.
If the lamp is covered
by foreign matter during
cooking
Clean the inside of the
oven and then check.
Electric shock occurs
on the oven.
If the power is not
properly grounded
Check whether the
power supply is properly
grounded.
If you are using a socket
without grounding
There is water
dripping.
There may be water or
steam in some cases
depending on the food.
This is not a product
malfunction.
Let the oven cool and
then wipe with a dry dish
towel.
There is steam
through a crack in
the door.
There is water
remaining in the oven.
The brightness inside
the oven varies.
The brightness changes
depending on power
output changes.
Power output changes
during cooking are not
malfunctions, so there is
no need to worry.
NV70K3370BS_EU_DG68-00751C-00_EN.indd 29 2017-05-24  3:22:22
29


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