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Frequently Asked Questions
1 Do I need a fireplace suitable for solid fuel?
The IONA Insert Stove can only be installed in a fireplace that is suitable for burning
solid fuel.
2 Do stoves require a chimney?
All of our multi fuel and wood burning stoves require a suitable chimney or
pr
ofessionally installed flue system.
3 How do I clean the chimney?
You will require a chimney sweep to clean the chimney. It is highly recommended that
the chimney is swept annually.
4 Who should install my stove?
Prem-i-air want you to enjoy the maximum performance from your Stove products. To
ensure this, it is essential that they are installed correctly.
We strongly recommend that your IONA Insert Stove is installed and regularly
maintained by a qualified heating engineer.
5 How do I regulate the heat output?
Each stove will have spin valves, which will allow you to easily regulate the heat output.
6 What warranty policy do I get?
Prem-i-air will replace, free of charge, any working part that fails (under normal
operating conditions) within 12 months of purchase. Consumables such as glass or stove
rope are not guaranteed.
A call out charge will apply if our engineer attends any stove problem that is not
related to product failure.
7 Where can I get spare parts?
Prem-i-air will be pleased to supply spare parts and to provide any other information you
require. (Only use replacement parts recommended by the manufacturer).
8 Can the doors be left open while burning?
For safety and heat efficiency the doors should remain closed at all times except for
ignition, de-ashing and loading the firebox.
9 Why is the stove smoking when lit?
A smoking stove can be caused by a flue with back draught problems. A qualified fitter
should complete a smoke test prior to fitting the stove to ascertain the integrity of the
flue. Alternatively, the insert stove may smoke if it is not sealed correctly to the fireplace
fascia.
10 Why should I “Run in” my stove?
To begin, light a series of small fires over a period of a few days to allow the paint finish
to cure. The stove is finished with a heat resistant paint and this can be cleaned with a
soft brush. Do not clean whilst the stove is hot; wait until it has cooled down. The finish
can be renovated with proprietary stove paint
If the stove is not “run in” correctly, this may cause the paint to discolor and flake.
11 What is Over Firing?
Your stove should never be used in a manner to cause over firing. Over firing can be
caused by over loading the stove with fuel, and with primary controls open. If any part of
stove glows "red" yo
ur stove is over firing and your draught control should be adjusted to
restrict airflow to stove. Over firing can cause permanent damage to the appliance which
is not covered by warranty.
Sales Tel: 01744 745030 Fax: 01744 745001 sales@prem-i-air.co.uk
Product Support helpdesk@prem-i-air.co.uk
Spares spares@prem-i-air.co.uk
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