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7 Troubleshooting Problems
The troubleshooting guide is designed to help you. If problems continue, please contact your local
customer support hot-line.
• Troubleshooting
I receive an error message when I
am installing “My Camera Driver
My Camera Driver does not
load.
If you need to change batteries, and
retain the images in your SPOX’s memory,
ensure you are connected to a PC which
is turned on via the USB cable, which will
then draw power from the PC whilst you
insert new batteries.
I cannot run the My Camera
Driver.
LCD displays “
.
Put My Camera CD in the CD-ROM
drive.
I cannot activate my SPOX by
pressing the Mode Button.
I receive a message no image to
download when I try to upload to my
computer.
Connection failure. Check all cables connections are secured.
Conict with another camera driver
capture device.
If you have any other camera installed on
your computer, remove the camera and
it’s driver completely from your system
to avoid conict with another camera or
capture device.
Go to the computer desktop. Right click on
“My Computer”. Click “Properties”. Select
“Device Manager”. Double click on “CD_
ROM”, double click on “CD-R (normally the
manufacturer’s name. click on “Settings”.
Ensure “Auto insert notication” is ticked
and the “disconnect” is ticked. If you
change the settings the computer will ask
you to restart your PC. Click “Yes”.
Upload all images to your PC and replace
batteries.
My CD Installation wizard does not
work.
I cannot access any Funhouse’s
templates.
No CD in CD-ROM drive.
Shut down all other applications and
attempt to reinstall the driver, or download
the updated driver from www.spypen.com
and install the updated driver.
Check the USB controller in your BIOS if
they are activated. If these does not work
contact your national customer support
representative.
Insufcient battery power or
batteries are missing.
The auto installation le is switched
to off
or
The CD-ROM is disconnected.
This means there is insufcient power
to upload images to your computer.
Symptom Problem Solution
When I use my SPOX as a web cam,
the quality of live video is very bad.
Select video formats other than the three
formats that My Camera Driver does
not support.
The My Camera Driver does not
support the following three video
formats:
- ABYR 320 x 240
- ABYR 160 x 120
- ABYR 176 x 144
MicroMegaSPOX UM GerEn.indd 05/07/2002, 05:05 PM14
14


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