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Plantronics P540-M USB Phone Manual

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Plantronics P540-M User Guide 15
Whydoesthedisplayshow
“Sign in…” or “Please
Upgrade…”when the phone
is already connected to my
computer?
WhenthephoneisnotconnectedtoMicrosoft Office Communicator (because the computer
does not have Microsoft Office Communicator installed, or has a version of Microsoft Office
Communicator that does not support the phone), the “Sign in” or “Please Upgrade” messages are
displayed, and you can use the phone as an audio device only.
• MakesurethatthecorrectversionofMicrosoftOfceCommunicator2007R2isinstalledon
your computer.
• MakesurethatyouaresignedintoMicrosoftOfceCommunicator.
• MakesurethattheP540-MisselectedasthedeviceintheSetUpAudioandVideopageof
Microsoft Office Communicator.
• Makesurethatyournetworkconnectionisactive.
Whycan’tImakeoutgoing
calls from my phone when my
computer is locked?
Your system administrator controls management settings for P540-M. See your system
administrator about how to change the rules for your phone’s functionality.
Whyisn’tthephoneplayingany
sounds from Microsoft Office
Communicator?
YoursoundsmightbesettoNoSoundsinWindows.ClickStart,clickControlPanel,andthen
double-click Sound to open the Sound window. Click the Sounds tab, and then under Sound
Scheme, make sure that you have selected something other than No Sounds. If you have chosen
a .wav file under Sounds, click the Test button to check that it works.
5 Troubleshooting
… 15


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