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35EN
English
Computer connection issues
The computer display on the monitor is not

Check that a supported resolution and
refresh rate is selected on the computer.
Set the monitor picture format to
unscaled.
Contact us
If you cannot resolve your problem, refer to
the FAQs for this monitor at www.philips.com/
support.
If the problem remains unresolved, contact
Philips Consumer Care in your country as
listed in this User Manual.
Warning
Do not attempt to repair the monitor yourself.
This may cause severe injury, irreparable
damage to your monitor or void your warranty.
Note
Make a note of your monitor model and serial
number before you contact Philips. These
numbers are printed on the back of the
monitor and on the packaging.
Sound issues
There is a picture but no sound from the

Note
If no audio signal is detected, the monitor
automatically switches the audio output off —
this does not indicate malfunction.
Check that all cables are properly
connected.
Check that the volume is not set to 0.
Check that the sound is not muted.
There is a picture but the sound quality is

Check that the sound settings are
correctly set.
There is a picture but sound comes from one

Verify that sound balance is set to the
center.
HDMI connection issues

Note that HDCP support can delay
the time taken for a monitor to display
content from an HDMI device.
If the monitor does not recognise the
HDMI device and no picture is displayed,
try switching the source from one device
to another and back again.
If there are intermittent sound
disruptions, check that output settings
from the HDMI device are correct.
If an HDMI-to-DVI adaptor or HDMI
to DVI cable is used, check that an
additional audio cable is possible could be
connected to PC AUDIO IN (mini-jack
only).
37


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