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8.Troubleshooting & FAQs
button to turn the monitor on.
To un-lock the OSD, press and
hold the button while the
monitor is o and then press
button to turn the monitor on.
  
  
Q14: Where can I nd Important In-
formation manual mentioned in
EDFU?
Ans.: Important Information manual
can be download on the Philips
website support page.
8.3 SmoothTouch
Q1: Why is the touch function not
available when I touch the dis-
play?
Ans.: Please ensure the supplied USB
cable is connected between your
computer and the display prop-
erly.
Q2: Does the touch function only ex-
ist on the Windows 10 OS?
Ans.: The touch function works only
on OS and applications which
support touch functions.
Q3: Why my touch function is very
slow?
Ans.: The touch function response
is dependent on the speed of
your computer conguration.
For example, your devise must
be either Windows or Android
certied listed on the specica-
tion page to ensure minimum
requirement for touch function in
order to maximize Touch utility.
Q4: Why my touch response is not
smooth enough?
Ans.: You may need to clean the
glass surface of the display with
proper screen cleaning material
from time to time, as the glass
tends to pick up dirt from your
ngers. Please keep your hands
clean and dry before touching
the screen to ensure uid touch
operation.
28


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