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PENTAGRAM Cerberus P 6311-07A Manual

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Cerberus P 6311-07A
59
Problems with the Web Interface
I cannot access the web Interface:
1. Make sure you are using the correct IP address of the router. Check the IP address of the
router;
2. Make sure that there is not a console session running;
3. Check that you have enabled web service access. If you have configured a secured client
IP address, your computer’s IP address must match it. Refer to the chapter on remote
management for details;
4. For WAN access, you must configure remote management to allow server access from
the WAN (or all);
5. Your computer’s and the router’s IP addresses must be on the same subnet for LAN
access;
6. If you changed the router’s LAN IP address, then enter the new one as the URL;
7. Remove any filters in LAN or WAN that block web service.
The web Interface does not display properly:
1. Make sure you are using Internet Explorer 5.0 (or compatible) and later versions;
2. Delete the temporary web files and log in again.
Problems with the Login Username and Password
I forgot my login username and/or password:
1. The default username is “admin”. The default password is “pentagram”. The Password
and Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing;
2. Press the DEFAULT button for five seconds, and then release it. When the ADSL LED
begins to blink, the defaults have been restored and the router restarts;
Problems with LAN Interface
I cannot access the router from the LAN or ping any computer on the LAN:
1. Check the Ethernet LEDs on the front panel. A LAN LED should be on for a port that has
a PC connected. If it is off, check the cables between your router and the PC. Make sure
you have uninstalled any software firewall for troubleshooting;
2. Make sure that the IP address and the subnet mask is consistent between the router and
the workstation.
Problems with WAN Interface
Initialization of the ADSL connection failed:
1. Check the cable connections between the ADSL port and the wall jack. The ADSL LED
on the front panel of the router should be on;
2. Check that your VPI, VCI, type of encapsulation and type of multiplexing settings are the
same as what you collected from your telephone company and ISP;
3. Restart the router. If you still have problems, you may need to verify your VPI, VCI, type
of encapsulation and type of multiplexing settings with the telephone company and ISP.
I cannot get a WAN IP address from the ISP:
1. Ensure that all other devices connected to the same telephone line as your router (e.g.
telephones, fax machines, analogue modems) have a line filter connected between them
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