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105
Other
Troubleshooting
Other
Symptom Corrective Action
Cannot access the optical drive using
Windows Explorer or other software.
Other software cannot access an optical drive currently in use by this software. Exit this
software before accessing the optical drive.
The free space displayed on this
software is less than the free space
displayed on Windows
®
Explorer.
If you record on discs in BDMV format or AVCHD format, the free space indicated by this
software is the space available on discs for continuous recording, which may be less than the
free space indicated by Windows Explorer.
Cannot see the produced media on
Windows
®
Explorer.
Since the media recorded in AVCHD standard is recorded in UDF 2.5 format, they cannot be
displayed on a PC where the UDF 2.5 driver is not installed.
Since video content is recorded in UDF 2.6 on BD-R or in UDF 2.5 on BD-RE, they cannot be
displayed on a PC where each UDF driver is not installed.
A message during importing or editing
indicates that no additional registration
is possible, and content cannot be
saved.
You have exceeded the maximum capacity in
[PC Hard drive (HD)] or [PC Hard drive],
[PC Hard drive] (about 9,999 items, respectively). Delete unnecessary videos or photos in
these destinations and try saving the content again.
DVD-RAM/RW discs recorded with
this software cannot be initialised or
formatted.
DVD-RAM/RW discs recorded with [Auto Protect ON] selected are protected and it may not be
possible to initialise or format them with other recording software or similar programs. In this
case, you can initialise the discs using formatting functions of this software
(78). Because
complete erasure may take a long time, we recommend simple erasure.
If recording is started on a different date
than when it is finished, which date is
identified in [Recording date and time]?
[Recording date and time] indicates the date a recording is started.
A message appears indicating
insufficient memory.
An error message indicating insufficient memory may appear when handling large volumes
of video or pictures. Please increase the amount of available memory. (In some cases, this
problem may also be solved by increasing the amount of virtual memory.) For instructions
on how to increase the amount of memory or virtual memory, please consult your PC’s
manufacturer.
105


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