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Troubleshooting
Symptom Corrective Action
Cannot stop recording midway through.
With DVD-R/RW and BD-R discs, recording can only be stopped by clicking [Cancel] when
changing discs or during data conversion, not when data is being written.
A disc error message is displayed.
Recording is not possible using unsupported types of discs or discs in unsupported formats.
(For a list of supported discs:
11)
Error occurs while data are being
recorded.
Consider the following as factors for this problem.
The media is not supported. (For a list of supported media:
11)
When recording on SD cards, the cards must be formatted with a file system compatible with
this software.
Use compatible video cameras (10) to format SD cards. (Recorded data will be deleted.)
There may be a compatibility problem between the drive and disc.
Use discs recommended for the drive. (With some discs, playback may not be
possible even if recording is completed normally. Check playback after recording.)
Recording may be affected by the state of the hard disk drive where the operating system is
installed or the drive used for working space.
Optimize the hard disk if necessary. From the Start menu, select [Computer]
([My Computer]), right-click the hard disk icon and select [Properties][Tools]
[Defragment Now][Continue][Defragment now] ([Properties][Tools]
[Defragment Now][Defragment]). However, do not optimize the hard disk while this
software is running.
Other software may be running.
Exit other applications. Using other software at the same time may cause recording
to fail, or it may damage discs. (In particular, do not use DVD or CD recording
software or other recording or encoding software that requires a large amount of
memory.)
Other DVD writing software, packet writing software, or similar software that uses the optical
drive may be installed, or an ASPI driver may be installed.
Uninstall the other software and drivers and then reinstall this software.
Other software with features for reading UDF discs may be installed.
In this case, temporarily stop the software or uninstall it.
103


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