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N900 Wireless Dual Band Gigabit Router WNDR4500
Chapter 10 Troubleshooting
Quick Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Sequence to Restart Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Check Ethernet Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Troubleshooting with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Power/Test LED Is Off or Blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Power/Test LED Stays Amber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
LEDs Never Turn Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Internet or Ethernet Port LEDs Are Off. . . . . . . . . . . . . . . . . . . . . . . . . 107
Wireless LEDs Are Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
The Push 'N' Connect (WPS) Button Blinks Amber . . . . . . . . . . . . . . .107
Cannot Log In to the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Cannot Access the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Troubleshooting PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Troubleshooting Internet Browsing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Wireless Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Restore the Factory Settings and Password . . . . . . . . . . . . . . . . . . . . . . 111
Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . .112
Test the LAN Path to Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Test the Path from Your Computer to a Remote Device . . . . . . . . . . . 113
Appendix A Supplemental Information
Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Appendix B Notification of Compliance
Index
6


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