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FAQs and Troubleshooting
115
AC1200 WiFi Range Extender
You Cannot Join a WiFi Network and Receive an Error
Message
To join a WiFi network, you must know its network name (also called the SSID) so that you
can select it. If the network is secure, you must know the passphrase or key. If the extender
does not connect to the network that you select, the cause might be one of the following:
You might have typed the network name, passphrase, or key incorrectly. Use Smart
Setup (see
Run Smart Setup Again After Initial Setup on page 67) to select a WiFi
network from the list with detected networks, and retype the passphrase or key. The
passphrase or key is case-sensitive. For example, PASSWORD25 is not the same as
Password25 or password25.
If the extender cannot detect your WiFi network, check to see if your WiFi network is still
up. Make sure that the WiFi router is turned on. If possible, move the extender closer to
the WiFi router. For more information, see Improve the Connection Between the Extender
and the W
iFi Router on page 116.
If the extender Link Rate LED is red, a poor WiFi connection exists between the WiFi
router and the extender. Y
ou can establish the best connection with a clear line of sight
between the extender and the WiFi router. Make sure that no physical obstacles exist
between the extender and the WiFi router, and try to move the extender closer to the WiFi
router. For more information, see Improve the Connection Between the Extender and the
WiFi Router on page 116.
If you use Smart Setup, and the extender cannot connect to the WiFi router or cannot get an
IP address from the WiFi router
, or the WiFi router is not connected to the Internet, Smart
Setup might display the following message:
Y
ou are not able to connect to Internet. Click “Continue” to run through setup or “Exit” to
manually configure the connection.
Either run Smart Setup again, exit Smart Setup and configure the connection manually (see
Connect the Extender to a WiFi Network Without Using Smart Setup on page 38), or try
Smart Setup again later (see Run Smart Setup Again After Initial Setup on page 67).
115


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