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Netgear AC785 - AirCard 785 Mobile Hotspot Manual

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AirCard 785 Mobile Hotspot
SIM Not Installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
SIM Error — Check SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
SIM Locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
SIM MEP Locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Temperature-Related Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Chapter 3 Advanced Settings
Back Up and Restore Hotspot Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Manage WiFi Network Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Enable SIM Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Configure Mobile Broadband. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
View WAN Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Enable Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Enable Port Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Enable IP Pass-Through Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Enable VPN Pass-Through . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Enable DMZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Set LAN Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Chapter 4 Frequently Asked Questions
Questions About Connecting and Disconnecting Devices and Accessing
the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
What do I do if I can’t connect a device to the hotspot? . . . . . . . . . . . . . . . . 58
What do I do if I can’t access the Internet?. . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
How do I disconnect from the mobile broadband network? . . . . . . . . . . . . . 58
Why doesn’t the Connect or Disconnect button appear on the hotspot
web page? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
How do I find out how many users are connected to my
hotspot’s WiFi networks? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Why does the No Signal icon display? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Why can’t my device access the hotspot web page when connected
to a VPN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Why can’t my hotspot connect to a computer running Windows Vista? . . . 60
What do I do if my hotspot doesn’t connect to my service provider’s
network? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Questions About the Hotspot Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Why isn’t my battery charging? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
How can I extend the life of the battery? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Questions About the Hotspot Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
How do I go back to the hotspot web page? . . . . . . . . . . . . . . . . . . . . . . . . . . 61
What do I do if I forget my admin login password? . . . . . . . . . . . . . . . . . . . . . 61
General Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Why is the signal indicator always low? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Why is the download or upload speed slow? . . . . . . . . . . . . . . . . . . . . . . . . . . 62
How do I turn the hotspot off? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
The LCD is not lit. How do I know if the hotspot is still powered on?. . . . . . 62
How do I find my computer’s IP address?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
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