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Helpful Hints
No power.
Check if the USB cable is connected properly, and the scanner is turned on.
The scanner will turn off automatically when the iPad connected is in sleep mode. To resume the power, wake the
iPad, and then turn on the scanner.
The scanner does not response when iPad is docked.
Make sure the i-Scan app is installed and the iPad is docked correctly.
Check if the iPad is off or locked. Refer its own manual to unlock.
Cannot charge my iPad.
Make sure the iPad is docked firmly to the Dock Connector.
Refer to the 'Charge your iPad' chapter for the charging procedures.
The iPad will not charge in sleep mode.
The scan result is poor.
Calibrate and clean the scanner if the scan result is poor.
Do not use the Photo Sleeve if the photo is laminated.
Cannot feed the paper.
Make sure the photo/document is gripped and slightly pulled into the feed slot prior to scanning.
Remove the photo/document from the feed slot and insert it again.
Check if the paper thickness is exceeded the limit.
Cannot scan and save.
Charge your iPad if the battery has less than 20% power.
Close other running apps on iPad to release memory. Refer its own manual to close running apps.
15


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