Manual Multiservices PSTN voice SNV6520 (page 63 of 67) (English, Dutch)

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This section describes common problems you may encounter and possible solutions

to them. The ADSL Modem Multiservices PSTN Voice can be easily monitored

through panel indicators to identify problems.

Problem Solution

LED Indicators

POWER LED is Off • Check connections between the ADSL Modem Multiservices

PSTN Voice, the external power supply, and the wall outlet.

• If the power indicator does not turn on when the power

cord is plugged in, you may have a problem with the power

outlet, power cord, or external power supply. However, if

the unit powers off after running for a while, check for loose

power connections, power losses, or surges at the power

outlet. If you still cannot isolate the problem, then the

external power supply may be defective. In this case, contact

Technical Support for assistance.

LAN LED is Off • Verify that the ADSL Modem Multiservices PSTN Voice and

attached device are powered on.

• Be sure the cable is plugged into both the ADSL Modem

Multiservices PSTN Voice and the corresponding device.

• Verify that the proper cable type is used and that its length

does not exceed the specified limits.

• Be sure that the network interface on the attached device is

configured for the proper communication speed and duplex

mode.

• Check the adapter on the attached device and cable

connections for possible defects. Replace any defective

adapter or cable if necessary.

Network Connection Problems

Cannot ping the • Verify that the IP addresses are properly configured.

ADSL Modem For most applications, you should use the ADSL Modem

Multiservices PSTN Multiservices PSTN Voice’s DHCP function to dynamically

Voice from the assign IP addresses to hosts on the attached LAN. However,

attached LAN, or it if you manually configure IP addresses on the LAN, verify

cannot ping any device that the same network address (network component of the

on the attached LAN IP address) and subnet mask are used for both the ADSL

Modem Multiservices PSTN Voice and any attached LAN

devices.

• Be sure the device you want to ping (or from which you are

pinging) has been configured for TCP/IP.

Management Problems

Cannot connect • Be sure to have configured the ADSL Modem Multiservices

using the Web browser PSTN Voice with a valid IP address, subnet mask, and default

gateway.

• Check that you have a valid network connection to the

ADSL Modem Multiservices PSTN Voice and that the port

you are using has not been disabled.

• Check the network cabling between the management station

and the ADSL Modem Multiservices PSTN Voice.

Forgot or lost the • Press the Reset button on the rear panel (holding it down

password for at least five seconds) to restore the factory defaults.

Troubleshooting

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Multiservices PSTN voice SNV6520 Manual

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