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6 TROUBLESHOOTING
18
Problem Possible Solutions
The remote
control does not
work.
Verify that the remote control is in “Cable
mode.
Verify that there are no obstructions between
the remote control and the DCH receiver. Aim
the remote control directly at the DCH receiver
front panel, not the TV or VCR.
If using an external IR senor connected to the
EXT IR input on the rear panel, ensure the cable
is properly connected to the rear panel input and
that there is a clear line-of-sight from the remote
to the sensor.
The angle between the remote control and the
DCH receiver may be too large. Stand in front of
the DCH receiver and not too far to either side.
Press and release operation keys one at a time,
firmly and deliberately.
Check the batteries in the remote control. Install
new batteries if needed.
There is no
audio when
viewing cable
channels.
Verify that the Mute button on the remote
control has not been pressed. Press mute on
the remote control to restore sound.
If the DCH receiver audio output is connected to
the TV, verify that the Mute button on the TV has
not been pressed.
If the DCH receiver audio output is connected to
a home theater receiver, verify that the receiver
is set to the appropriate input source and the
Mute button on the receiver has not been
pressed.
Verify that you have the correct cables for the
audio connections.
Verify that the audio cables are firmly connected
between the DCH receiver and the audio
playback device (TV, receiver, DVD player, etc.).
28


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