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Problem solving guide
92
Problem Cause and remedy
A fan can be heard even
though no drinks are
being prepared or the
coffee machine is
switched off.
This is not a fault.
Once a drink has been dispensed or the machine has
been switched off, the internal fan will continue to run
for up to30minutes or so.
The brew unit cannot be
removed.
The brew unit is not positioned correctly.
If necessary, move the handle on the brew unit
back to the start position. Close the machine door.
Switch the coffee machine off.
Wait approx.1minute before switching the coffee
machine back on.
This will initialise the brew unit motor and put it back
into the start position.
If necessary, repeat these steps.
Drink dispensing is
prematurely aborted
even though there is a
container under the
central spout.
This is not a fault.
If the container has a very wide opening that
prevents the cup rim sensor from making contact
with the edge of the container (e.g. in the case of a
very large cup), the drink will be cancelled. Use a
different container or position the existing one so that
the sensor can detect the rim.
The coffee machine
does not switch itself
on even though the On
at timer setting has
been activated.
The system lock has been activated.
Deactivate the system lock.
The current day of the week has not been selected.
Check the timer settings and change these if
necessary.
The coffee machine was not used after being
switched on automatically three times in succession
(holiday mode).
Switch the machine on and dispense a drink.
The coffee machine does not switch on with the On
at timer while automatic descaling is being carried
out. This is not a fault. Select a different timer setting.
Steam is dispensed
instead of water while
preparing hot water or
making tea.
It is likely that the wrong altitude has been set.
Change the altitude settings (SettingsAltitude).
If necessary, you can also change the temperature
settings for the drinks (Drink parameters).
92


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