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Problem solving guide
84
Problems when heating up or frothing milk
Problem Cause and remedy
The milk sputters when
it is dispensed. Hissing
noise
s can be heard
when milk is being
heated up or frothed.
Although the milk
should be frothed, only
hot milk is dispensed
from the central spout.
The milk temperature is too high. Good milk froth can
only be achieved when cold milk (< 10 °C) is used.
Check the t
emperature in the milk flask.
The milk flask has not been fitted correctly and so air
as well as milk is being
sucked in.
P
ush the milk flask in until it clicks into position.
The central spout is not fitted correctly.
Check whethe
r the central spout has been
assembled correctly.
The milk pipework in the milk flask lid is dirty.
Dismantle the milk flask lid and clean it with the
clean
ing brush (see "Cleaning and care – Milk
flask").
Clean
the central spout and the milk valve with the
cleaning brush (see "Central spout" and
"Maintenance of the milk valve").
The angled connector is blocked and must be
r
eplaced.
Replace the ang
led connector (see "Replacing the
angled connector").
Fill and insert milk flask
appears in the display
even though the milk
flask has been filled and
inse
rted in the machine.
The milk flask lid could be dirty and this has
pr
evented the sensing function from working
properly.
Clean the milk flask lid and the milk flask
thor
oughly. Dismantle the lid and clean it with the
cleaning brush supplied (see "Cleaning and care –
Milk flask and lid").
84


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