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Klantenservice
Eerste hulp bij storingen
Lokaliseren van de oorzaak
Storingen kunnen soms banale oorzaken hebben, maar af en toe ook zeer gecompliceerd
zijn, waardoor een kostbare analyse noodzakelijk is.
Fundamentele aanwijzingen
Door de Windows
®
programma’s “Defragmentatie” en “Scandisk” regelmatig
uit te voeren, kunnen storingbronnen opgeheven en de systeemprestaties worden
verhoogd.
Controle van aansluitingen en kabels
Voer allereerst een nauwgezette visuele controle van alle kabelverbindingen uit. Nagaan of
de computer en alle randapparatuur zoals voorgeschreven van stroom worden voorzien.
Zet de computer uit en controleer alle kabelverbindingen. Is op de computer ook
rand-apparatuur aangesloten, controleer dan ook hier de steekverbindingen van
alle kabels. Verwissel de kabels voor de verschillende apparaten niet willekeurig,
ook wanneer ze identiek aan elkaar lijken te zijn. De toewijzing van de polen is in
de kabel misschien anders. Wanneer u zeker weet, dat het apparaat stroom krijgt en
alle verbindingen intact zijn, schakel dan de computer weer in.
35


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