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Medion MD 20133 Manual

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After Sales Support
T
EL: 1300 884 987
31
Do You Need More Help?
If the suggestions in the previous section did not rectify your problem please contact us. The following information
would help us:
What external devices are connected?
What messages appear on the screen?
When operating the device, at which step did the problem occur?
If you have a PC connected to the device:
– How is your computer configured?
– What software were you using when the problem occurred?
What steps have you already taken to try and rectify the problem?
Please provide your customer number if you have one.
LCD TV Pixel Faults
Despite the most modern production methods, the highly complex
technology involved in producing this type of device means there may
be individual or multiple pixel drop-outs (dead pixels). This is rare,
however.
For active matrix TFTs with a resolution of 1920 x 1080 pixels, which
are each made up of three sub-pixels (red, green, blue), there are a total
of approx. 6.2 million control elements in use. Occasionally one or
more pixels can fail or become incorrectly controlled because of this
very high number of transistors and the associated extremely complex
manufacturing processes used.
Description Accepted number
Bright sub-pixel
1 sub-pixel
2
T
wo adjacent
(horizontal/vertical)
1
3 adjacent
(horizontal/vertical)
0
Separation
Minimum distance between bright and
dark sub-pixels
15 mm
Dark sub-pixel
Single
5
2 adjacent
2
3
1
Separation
Minimum distance between bright and
dark sub-pixels
15 mm
Total number of bright and dark sub-pixels
5
The table describes the maximum number of pixel failures allowed on the screen, without a warranty claim arising.
A warranty claim can be made in some cases if the above number of defects in a category is exceeded.
… 31


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