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After Sales Support
T
EL: 1300 884 987
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Troubleshooting
Malfunctions can sometimes have quite trivial causes, but on other occasions they are the result of defective
components. We would like to give you a few options for rectifying your problem. If these tips don’t do the trick, then
we’ll be more than pleased to help you out. Just give us a call! You’ll find the phone numbers on the back inside cover,
under the warranty conditions.
Fault Solution
There is no picture and no
sound.
Check if the power cable is inserted properly into the socket and connected
properly to the device.
Check if the signal receiver is set to TV.
Check to ensure the switch on the power cable is on.
There is no picture. There is no
AV picture.
Check to ensure the contrast and brightness settings are correct.
Check if all external devices have been connected properly.
Check to ensure you have selected the correct AV source.
There is no sound.
Ensure that the volume has not been set to the minimum level.
Ensure the mute setting is not active.
There is no picture and no
sound. I can hear noise, though.
The reception might be poor. Check if the antenna is connected properly.
The picture is not clear.
The reception might be poor.
Check if the antenna is connected properly.
The picture is too bright or too
dark.
Check the settings for contrast and brightness.
The picture is not sharp.
The reception might be poor.
Check if the antenna is connected properly.
Check the settings for sharpness and noise reduction in the PICTURE menu.
There is a double/triple picture.
Check if the antenna is aligned properly.
Waves might be reflected off buildings or mountains.
The picture is pixellated.
There might be interference from cars, trains, power lines, neon lights, etc.
There might be interference between the antenna and power cables. Position
the cables further apart.
There are stripes on the display
or the colours are faded.
Is there interference from another device?
Transmission antennae on radio stations, ham radios and portable phones
can also cause interference.
Operate the device as far as possible from the device that might be causing
the interference.
The buttons on the device are
not working properly.
The child lock might be on.
The remote control does not
work.
Check if the batteries are fully charged and have been inserted in the right
direction.
Ensure the sensor field is not exposed to strong light.
Switch off the device at the power cable and then on again.
Check if the TV function is active by pressing the TV button on the remote
control.
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