Manual Lenovo IdeaPad S 100 (page 36 of 41) (English)

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Chapter 5. Troubleshooting

Password problems

I forgot my password. • If you forget your user password, you must take your

computer to a Lenovo authorized servicer or a marketing

representative to have the password changed.

• If you forget your HDD password, a Lenovo authorized

servicer cannot reset your password or recover data from

the hard disk. You must take your computer to a Lenovo

authorized servicer or a marketing representative to have

the hard disk drive replaced. Proof of purchase is required,

and a fee will be charged for parts and service.

• If you forget your supervisor password, a Lenovo

authorized servicer cannot reset your password. You must

take your computer to a Lenovo authorized servicer or a

marketing representative to have the system board

replaced. Proof of purchase is required, and a fee will be

charged for parts and service.

Sleep or hibernation problems

The critical low-battery error

message appears, and the

computer immediately turns off.

• The battery power is getting low. Connect the AC adapter to

the computer, or replace the battery with a fully charged

one.

The computer enters sleep

mode immediately after Power-

on self-test (POST).

• Make sure that:

- The battery is charged.

- The operating temperature is within the acceptable range.

See “Chapter 2. Use and care Information” of Lenovo Safety

and General Information Guide.

Note:If the battery is charged and the temperature is within range, have the computer serviced.

The computer does not return

from sleep mode and the com-

puter does not work.

• If the computer does not return from sleep mode, it may

have entered hibernation mode automatically because the

battery is depleted. Check the power indicator.

• If your computer is in sleep mode, connect the AC adapter

to the computer, then press any key or the power button.

• If your computer is in hibernation mode or power-off state,

connect the AC adapter to the computer, then press the

power button to resume operation.

Note:

If the system still does not return from sleep mode, your system has stopped responding, and

you cannot turn off the computer; reset the computer. Unsaved data may be lost. To reset the

computer, press and hold the

power button for 4 seconds or more. If the computer is still not

reset, remove the AC adapter and the battery.

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Lenovo IdeaPad S 100 Manual

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