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LANCOM Installation Guide – LANCOM Service & Support
DE
LANCOM Service
Garantie
LANCOM Systems gewährt innerhalb der EU eine freiwillige Hersteller-
garantie auf alle Produkte. Außerhalb der EU kontaktieren Sie bitte Ihren
Reseller oder Distributor. Die Dauer der Garantie richtet sich nach dem
Gerätetyp:
A 2 Jahre für alle LANCOM unmanaged und websmart Switches sowie Zubehör
A 3 Jahre für alle LANCOM Router, Gateways, WLAN-Controller, Access
Points und R&S
®
Unified Firewalls
A 5 Jahre für alle LANCOM managed Switches
Für die Geltendmachung eines Garantieanspruchs ist eine RMA-Nummer
(Return of Material Authorization) erforderlich. Bitte nehmen Sie in diesem
Fall Kontakt mit unserem Support auf. Die Garantieanmeldung (oder
Reparaturanmeldung) kann unter folgendem Link erfolgen:
www.lancom-systems.de/reparaturabwicklung/
Lifecycle
Für den Support aller LANCOM Produkte gelten die Regelungen des
LANCOM Lifecycles:
www.lancom-systems.de/lifecycle/
Extras für Ihre individuellen Anforderungen
LANCOM Systems bietet je nach Bedarf viele individuelle Zusatzleistungen.
Für wenig Geld schützen Sie Ihre Investition.
Garantieverlängerung für die zusätzliche Absicherung Ihrer Geräte:
www.lancom-systems.de/garantie-optionen/
Individuelle Supportverträge und Service Voucher für den bestmöglichen
Support mit zugesicherten Reaktionszeiten:
www.lancom-systems.de/support-produkte/
Ihr LANCOM Team
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