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Jacob Jensen 10 DECT Manual

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In case of a thunderstorm, it is advised to disconnect the power adapter, as the
product warranty does not cover damage caused by lightning/surge.
Only use adapter and battery pack that comes with the package.
L. TROUBLESHOOTING
Q1. My phone does not work!
A1. Make sure that you have NOT locked the keypad of your handset. When the
keypad lock is turned on, a symbol will show on the screen. To remove the
keypad lock, push and hold on your handset for approximately two
seconds and release the button.
A1. Make sure that all connections of the adapter and the line cord are connected
securely to the jacks.
A1. Make sure that you have inserted the battery pack into the handset battery
compartment, and that it is charged and inserted with the correct polarity.
A1. If you have connected more than one phone to the same telephone line, make
sure that all other telephones connected are put on hook. In some telephone
systems, when the first phone on the same telephone line is used, all other
telephones are electrically disconnected.
A1. Try to connect another telephone to the telephone socket, if the problem persists
and it appears that there is a problem with your telephone line system, consult
your network provider.
A1. If the person on the other end of the conversation does not hear your voice,
make sure you have not activated the MUTE function. To test, activate the MUTE
function once more and your phone should resume to normal operation.
A1. Check if the receiving symbol bar
on the screen is flashing. If it is at a weak
level, it indicates your handset is too far away from the base unit and the radio
signal is too weak. You should get nearer to the base unit and try again.
A1. If your handset fails to dial a number, check if that number is barred (Refer to
D.15
Call Barring).
•
•
A1. Occasionally, if the handset is without normal battery charging for a prolonged
period of time, it may lock itself when the battery level becomes too low. Try
to disconnect the battery and put it back on again and put the handset on the
charger for six hours to resume.
A1. If a wrong number is dialled, please check that a Prefix number is not configured
by mistake. For checking, please go to the menu, select “Setting Base”, then select
“Additional” and select “Prefix Dial”. Clear or edit the saved prefix number.
Q2. My phone does not ring!
A2. Check if the ringing volume is set to
“Off” (Refer to H.1. Setting Ringer Volume
& Ringer Type
). Your phone will not ring if the ringing volume is set to “Off”.
Change the ringing volume to higher setting ranges.
A2. Make sure that your handset is not switched off.
A2. Make sure that the connection of the line cord is connected securely to the jacks.
A2. Check if you have selected the right base unit via the base selection function (if
you have registered more than one base unit to your handset).
A2. Check the country setting. Please select “Setting Base” and press “Country”, then
select your country from the list.
Q3. The phone book memories do not work as expected!
A3. Make sure that you do not enter a telephone number longer than the limits
mentioned in the phone book section.
A3. If your phone is connected behind a PABX system, consult your system provider for
information of timed pause delay required to make an external call.
Q4. Caller’s number does not show on my phone!
A4. Make sure your phone line is provided with caller ID function from the phone
service provider. In most countries, caller ID function must be paid and subscribed
separately from normal phone function. For details, please consult the phone
service provider.
… 25


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